Privacy Policy

Privacy Policy

Leadership Centre of Excellence Effective Date: 24/07/2026

The Leadership Centre of Excellence is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in line with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our National Data Protection Commission (DPC) can be found at www.dataprotection.ie The policy also reflects how, when and for what purpose we use AI in the course of our work according to the EU/AI Act.

1.  Who We Are

Website: www.leadershipcentreofexcellence.ie

Contact Email: charley@leadershipcentreofexcellence.ie

2.  What Personal Data We Collect

We only collect personal information where necessary. This may include:

  • Name
  • Email address
  • Phone number (if provided)
  • Any information submitted via contact forms or email
  • Information related to services you have engaged with us for We collect personal data when you:
  • Contact us via our website, email or mobile phone
  • Become a client (past or present)
  • Subscribe to our marketing newsletter

3.  How We Use Your Information

Your personal data is used solely for:

  • Responding to enquiries
  • Delivering services to clients
  • Managing client relationships
  • Sending marketing communications (only where you have opted in)

We do not use your data for marketing unless you have explicitly given consent.

4.  Who Has Access to Your Data

Access to your data is limited to:

  • Authorised personnel within Leadership Centre of Excellence
  • Trusted third-party service providers (e.g. web hosting, IT support)
  • Website hosting by: The Digital Alchemist, Leicester, United Kingdom
  • All parties are required to respect the confidentiality and security of your

5.  Email Communications

Any emails or messages sent to us are stored and may be shared internally to ensure your query is handled correctly.

Please note:

  • Your email address will be visible to relevant team members
  • You are responsible for ensuring the content of your communication complies with applicable laws
  • Any unlawful or inappropriate content will be reported to relevant authorities

6.  Payment Security

We use Stripe to process payments securely.

  • We do not store your credit or debit card details
  • All transactions are processed through Stripe’s secure systems
  • You can review Stripe’s privacy policy for more information

7.  Data Security

We take appropriate measures to protect your data, including:

  • SSL encryption across our website
  • Secure password encryption (where applicable)
  • Regular updates and maintenance of our systems
  • Use of secure hosting and IT infrastructure

8.  Data Breach Procedures

In the event of a suspected data breach:

  • We will notify the relevant authorities
  • Our third-party IT security partner, Digital Alchemist, will investigate
  • If a breach is confirmed, affected individuals will be notified within 24 hours

9.  Cookies

Our website uses cookies to enhance your experience. Please check our Cookie Policy online.

10.  Embedded Content

Our website may include embedded content (e.g. videos, images, articles).

Embedded content behaves in the same way as if you visited the originating website directly. These sites may:

  • Collect data about you
  • Use cookies
  • Monitor your interaction with their content

Our site may link to third-party websites. LCoE is not responsible for the privacy practices or content of external sites, and we encourage users to review their privacy policies.

11.  Analytics

We use Google Analytics to understand how visitors use our website. This helps us improve performance and user experience.

You can review Google’s privacy policy for more information.

12.  Your Data Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to how your data is used
  • Request a copy of your data in a portable format

To make a request, please contact us via our website or email.

Note: Some data may need to be retained for legal or administrative purposes.

13.  External Links

Our website may contain links to external websites.

We are not responsible for the content or privacy practices of these third-party sites.

14.  Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

15.  Use of Artificial Intelligence (AI)

We use artificial intelligence (AI) tools as part of our business activities to support the delivery of our advisory, training and mentoring services, improve operational efficiency, enhance our communications, and assist with the creation and management of digital content.

The AI tools we use may include:

  • Wordfence: Used to support website security, cybersecurity monitoring, and protection of our online systems.
  • Google Gemini: Used to assist with research, productivity activities, and certain administrative and communication tasks.
  • ChatGPT and Microsoft Copilot: Used to support research, drafting, summarising information, developing ideas, improving workflows, and assisting with content creation and image enhancement.
  • Adobe Photoshop: Used for image editing, enhancement, and restoration
  • Canva: Used to create and edit graphics, presentations, training materials, and other visual content.

Purpose of AI Use

AI technologies may be used to support our work by helping us to:

  • research and analyse information relevant to our advisory, training and mentoring activities;
  • develop and improve training resources, presentations, written materials and communications;
  • assist with administrative tasks and workflow efficiency;
  • enhance digital content, including images and graphics;
  • support website security and the protection of our

Personal Data and Confidential Information

We recognise the importance of protecting the confidentiality and privacy of our clients, participants and stakeholders. We do not use AI tools as a replacement for professional judgement, personal interaction, or our responsibility to provide appropriate advisory, training and mentoring support.

We take care to minimise the personal information entered into AI systems and do not intentionally share confidential client information, sensitive personal data, or information that is not necessary for the purpose for which an AI tool is being used.

Where AI tools are used in connection with personal data, we take appropriate steps to ensure that processing is carried out in a manner consistent with the requirements of the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Irish data

protection legislation.

Review and Human Oversight

Any content, suggestions, analysis or materials generated with the assistance of AI are reviewed by us before being relied upon, provided to clients, or incorporated into our services.

AI tools are used to assist our work; decisions affecting clients, participants or business activities remain subject to human review, professional judgement and accountability.

Third-Party AI Providers

Some AI tools used by us are provided by third-party organisations. These providers operate under their own privacy policies, security measures and terms of service. We take reasonable steps to ensure that the AI services we use are appropriate for our business activities and that suitable safeguards are considered when processing information through such platforms.

Changes to Our Use of AI

As AI technology continues to develop, we may update the tools and processes we use. Any significant changes affecting the way personal data is processed will be reflected in updates to this Privacy Policy.

16.  Contact Us

If you have any questions about this Privacy Policy or your data, or if you wish to opt out, you can contact us at:

Email: charley@leadershipcentreofexcellence.ie